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This report offers a survey of the methods that are being deployed at leading digital libraries to assess the use and usability of their online collections and services. Focusing on 24 Digital Library Federation member libraries, the study's author, Distinguished DLF Fellow Denise Troll Covey, conducted numerous interviews with library professionals who are engaged in assessment. The report describes the application, strengths, and weaknesses of assessment techniques that include surveys, focus groups, user protocols, and transaction log analysis. Covey's work is also an essential methodological guidebook. For each method that she covers, she is careful to supply a definition, explain why and how libraries use the method, what they do with the results, and what problems they encounter. The report includes an extensive bibliography on more detailed methodological information, and descriptions of assessment instruments that have proved particularly effective.
Free Culture : how big media uses technology and the law to lock down culture and control creativity
(2004)
The struggle that rages just now centers on two ideas: piracy and property. My aim in this book s next two parts is to explore these two ideas. My method is not the usual method of an academic. I don t want to plunge you into a complex argument, buttressed with references to obscure French theorists however natural that is for the weird sort we academics have become. Instead I begin in each part with a collection of stories that set a context within which these apparently simple ideas can be more fully understood. The two sections set up the core claim of this book: that while the Internet has indeed produced something fantastic and new, our government, pushed by big media to respond to this something new, is destroying something very old.Rather than understanding the changes the Internet might permit, and rather than taking time to let common sense resolve how best to respond, we are allowing those most threatened by the changes to use their power to change the law and more importantly, to use their power to change something fundamental about who we have always been. We allow this, I believe, not because it is right, and not because most of us really believe in these changes.We allow it because the interests most threatened are among the most powerful players in our depressingly compromised process of making law. This book is the story of one more consequence of this form of corruption a consequence to which most of us remain oblivious.